Coffee and Registration 


Optimising your practice’s finances as part of a Primary Care Network

  • How will increased funding paid to the network impact on your practice income?
  • Managing day to day finances now your practice is part of a network
  • Are there opportunities for cost savings and efficiencies as part of a network?

Digital transformation – how new technologies can help you improve patient care and save time and money for your practice

  • Creating a “ Digital Front Door” into the practice
  • How practices are working collaboratively and making use of new technology to meet demand, improve patient care and address practice workload
  • Maximizing practice income through digitally enabled primary care


Understanding how practice data can help you manage workload and improve patient care

  • Using practice clinical system data to understand demand and flow across the practice
  • Directing practice resources to optimise impact on workload and workforce
  • Monitoring and measuring impact and continuous quality improvement



Refreshments and networking


Managing complaints now that your practice is part of a network

Sponsored by MDU

Complaints are common and rising year on year. With the introduction of PCNs, and practice staff working across multiple locations, effective complaints handling across the network is important. This session will explore:

  • Managing complaints: what your practice or PCN can do to minimise the risk of receiving a complaint
  • Regulation and ethical standards: the NHS complaints procedure and obligations
  • Clinical negligence and medico-legal support: the gaps between support provided by state indemnity and a defence organisation

Dr Philip Zack, medico-legal adviser, MDU


Knowledge share networking session: Collaboration with neighbouring practices

Facilitated roundtable discussions with peers to share experiences and discuss solutions to key practice challenges
Focus: Collaboration – How can you make a start, share good practice and build productive relationships across the network?



Lunch and networking


Building and managing an effective multidisciplinary team in your practice

  • Creating a vision and embedding new team members from different disciplines
  • Embracing cultural change for a common goal
  • Leadership challenges, training and development
  • Overcoming barriers to effective multidisciplinary working

Claire Oatway, business partner, Beacon Medical Group, Plymouth


Knowledge share networking session: multi-disciplinary teams

Facilitated roundtable discussions with peers to share experiences and discuss solutions to key practice challenges
Focus: Clinical pharmacists – How can you optimise the impact of pharmacists within your new practice team? 

Facilitator: Claire Oatway, business partner, Beacon Medical Group, Plymouth


Pressures on premises: Innovative options to accommodate your growing team

  • How could you re-organise or expand your existing space?
  • What new ways of working could you employ?
  • The pros and cons of home-working and digital consultations


Refreshments and networking


Social prescribing: All your questions answered

This interactive Q&A clinic with a social prescribing expert will offer tips and solutions to help you recruit, embed and optimise the impact of your new link worker.



Team wellbeing: How to ensure your practice team is mentally and physically fit for the challenges ahead

  • Creating a culture of positive wellbeing and building resilience in the team
  • Recognising and addressing the early signs of stress and burn-out

This interactive and fun session will help you to recognise and prevent burnout in yourself and your team. You will leave energised with practical solutions and tips to improve wellbeing both at work and at home.

Dr Helen Garr, portfolio GP and Clinical Lead of the National GP Health Service


Chair’s closing remarks and end of conference