Programme
09:05 – 09:45
Optimising your practice’s finances as part of a Primary Care Network
- How will increased funding paid to the network impact on your practice income?
- Managing day to day finances now your practice is part of a network
- Are there opportunities for cost savings and efficiencies as part of a network?
- What can you do to limit the impact of COVID-19 on practice finances?
Includes 15-minute Q&A
09:50-10.30
Digital transformation – how new technologies can help you improve patient care and save time and money for your practice
- Consolidating the digital advances prompted by COVID-19, understanding your future options and upskilling your team
- How practices are working collaboratively and making use of new technology to meet demand, improve patient care and address practice workload
- Maximising practice income through digitally enabled primary care
Includes 15-minute Q&A
10:30
Coffee break
10:45-11.15
Understanding how practice data can help you manage workload and improve patient care
- Using practice clinical system data to understand demand and flow across the practice
- Directing practice resources to optimise impact on workload and workforce
- Monitoring and measuring impact and continuous quality improvement
Includes 10-minute Q&A
11:20-11.45
Managing complaints now that your practice is part of a network
Sponsored by MDU
Complaints are common and rising year on year. With the introduction of PCNs, and practice staff working across multiple locations, effective complaints handling across the network is important. This session will explore:
- Managing complaints: what your practice or PCN can do to minimise the risk of receiving a complaint
- Regulation and ethical standards: the NHS complaints procedure and obligations
- Clinical negligence and medico-legal support: the gaps between support provided by state indemnity and a defence organisation
Includes Q&A
Dr Philip Zack, Medico-legal Adviser, MDU
11:50-12:20
Knowledge share session: Collaboration with neighbouring practices
Facilitated discussion to share experiences and discuss solutions to key practice challenges.
Focus: Collaboration – How can you make a start, share good practice and build productive relationships across the network?
12:20-13.15
Lunch break and supplier presentations
13:20-13:50
Building and managing an effective multidisciplinary team in your practice
- Creating a vision and embedding new team members from different disciplines
- Embracing cultural change for a common goal
- Leadership challenges, training and development
- Overcoming barriers to effective multidisciplinary working
Includes Q&A
Claire Oatway, Chief Operating Officer, Beacon Medical Group, Plymouth
13:55-14:25
Knowledge share session: empowering nurses
Facilitated discussion to share experiences and discuss solutions to key practice challenges
Focus: Practice nurses – How can you empower your nurses to optimise their impact within your multidisciplinary practice team?
Facilitator: Claire Oatway, Chief Operating Officer, Beacon Medical Group, Plymouth
14:30-15:00
Pressures on premises: Innovative options to accommodate your growing team
- How could you re-organise or expand your existing space?
- What new ways of working could you employ?
- The pros and cons of home-working and digital consultations
15:00
Coffee break
15:15-15:45
Social prescribing: All your questions answered
This interactive Q&A clinic with a social prescribing expert will offer tips and solutions to help you recruit, embed and optimise the impact of your new link worker.
15:50-16.20
Team wellbeing: How to ensure your practice team is mentally and physically fit for the challenges ahead
- Creating a culture of positive wellbeing and building resilience in the team
- Recognising and addressing the early signs of stress and burn-out
Includes Q&A
This interactive and fun session will help you to recognise and prevent burnout in yourself and your team. You will leave energised with practical solutions and tips to improve wellbeing both at work and at home.
Dr Helen Garr, Portfolio GP and Clinical Lead, National GP Health Service
16:20-16:30